Customer updates

Below is an archive of our customer updates including useful fact sheets on industry changes that may affect your supply contract

  • New Energy Intensive Industry (EII) consultation

    The government is considering widening eligibility for the EII exemption and is inviting views from electricity consumers. To express your view, complete the online form here or email You can read the full government consultation document here. The consultation closes at 11:45pm on 7 September 2018.

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  • DCP228: DUoS charge changes - April 2018

    DCP228 is a Distribution Connection and Use of System Agreement (DCUSA) industry code modification. It affects DUoS charges, and forms part of the Common Distribution Charging Methodology (CDCM). Approved by Ofgem in September 2016, this new regulatory change will come into effect on April 1 2018. The changes will apply to customers with half-hourly (HH) meters.

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  • DCP161: Excess capacity charge changes

    DCP161 is a Distribution Connection and Use of System Agreement (DCUSA) industry code modification to amend excess capacity charges. Approved by Ofgem in October 2014, the new regulatory changes will come into effect from 1 April 2018. The changes will only apply to customers with HH meters.

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  • Project Nexus - June 2017

    Driven by Ofgem, Project Nexus is steering large scale IT and process changes, to make sure that the UK gas industry can meet future demands for capacity and delivery. After much work and planning, Nexus 'goes live' on 1 June 2017.

    A transition period will take place across the gas industry from 23 May 2017 to 6 June 2017. This will allow Xoserve and all industry parties to update their systems for the 'go live' date on 1 June 2017. Your gas supply will continue as usual through the transition period and we do not expect you to be affected by these changes.

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  • The Competition and Markets Authority (CMA) Energy Market Investigation

    On 26 June 2014, Ofgem referred the GB energy market to the CMA. The CMA then identified a number of adverse impacts to competition and issued the following regulations to address these market inefficiencies.

    Read more about CMA Energy Market Investigation

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  • Electricity Market Reform (EMR)

    EMR is a government policy to incentivise investment in secure, low-carbon electricity. The aim is to deliver low carbon energy and reliable supplies that the UK needs, while minimising costs to consumers. EMR introduces two key schemes to provide incentives for the investment required in our energy infrastructure - Contracts for Difference (CfD) and the Capacity Market.

    From 1st April 2015, additional items will be added to your bill to cover the costs associated with EMR.

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  • P272 electricity regulation

    P272 is a compulsory, industry-wide change introduced by Ofgem. It follows on from the April 2014 roll-out of Automated Meter Reading (AMR) for all meters in profile class 5-8. These profile classes include commercial meters with variable peak load weighting.

    Read more about P272

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  • P305 electricity regulation

    Ofgem  introduced the P305 regulation on 5 November 2015, following feedback from its Electricity Balancing Significant Code Review (EBSCR).

    EBSCR is a long running project, designed to assess the effect of cash-out pricing on the wider market and future supply. P305 follows the P316 consultation, which was closed earlier this year.

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  • Compensation from RO, FiT and CfD

    This is a government compensation scheme, introduced to reduce the financial and competitive impact of renewables policies on electricity intensive industries.

    The consultation process began in 2014 and the scheme has now received full approval from the European Commission. On 26 January 2016, information for potential claimants was published by the Department for Business, Innovation and Skills (BIS).

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