IT and digital
Senior Technology Consultant (Citrix/VDI)
Imagine a future where you’re working with a team to create a digital workplace that enables employees to work in an agile, collaborative, and secure environment
Join us in this role where you’ll be working towards enabling the digital transformation and globalisation of the most sustainable company in the world to establish a top-of-class digital workplace experience for all employees.
Welcome to Cloud & Digital Workplace Engineering
You’ll be part of Endpoint Management where you, together with your colleagues, will work and collaborate with the global Digital Workplace department which currently supports workplace, communication, and collaboration technologies, including PC and OS, mobile device management, and print solutions.
You’ll play an important role in:
being responsible for third-level support of Citrix operations, including troubleshooting and supporting issues related to infrastructure and hosted applications, and providing resolutions
leading or facilitating discussions, investigations, and tasks related to Citrix technology to ensure highest availability, stability, and integrity of the Citrix infrastructure and delivery
maintaining service quality levels by managing incidents, problems, and changes to the service efficiently and effectively, following the agreed and documented processes
continually improving repetitive tasks via Automation using PowerShell or other related tools to manage Citrix and its associated infrastructure.
To succeed in the role, you:
have a bachelor’s degree in computer software engineering, computer science, or a related field
possess in-depth expertise in administration, troubleshooting, and technical support for Citrix infrastructure version 7 and above – experience with Citrix MCS and Netscaler would be an added advantage
have solid experience resolving issues related to Msoft technologies like Active Directory, SCCM, and Group Policies and their inter-related dependencies and connections to the Citrix infrastructure
have a strong understanding of virtualisation and hypervisors, especially associated with VMware
are able to demonstrate a logical mindset, are comfortable collaborating with global customer/stakeholders, and are a team player
are passionate in creating and documenting knowledge articles and processes.