FAQ

Our vision is a ‘World run entirely on green energy’, and as such our future strategic focus and investment lies in expanding, scaling and supporting wind power development in the best way possible within the UK and wider global footprint. That is where we feel we can make the biggest contribution and where we will concentrate the majority of our investments moving forward. To this end, we believe that the majority of our customers will be better served in the future by those suppliers where customer supply is at the heart of their strategic focus. 

Ørsted’s strategic focus and investment will be in expanding and scaling renewable energy generation however we will continue to serve a small number of strategic clients who have a need for large volumes of energy, a desire to partner with us to manage energy volatility and a shared ambition for a sustainable future.

For now nothing changes and you should continue to manage your account and any queries with us as you always have. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

Ørsted have been seeking a supplier who has customer supply at the heart of their strategy and a similar commitment to renewable energy. A supplier with the scale to support our customers and a reputation for customer service and innovative products. We believe Total Gas and Power is well placed to continue to meet the needs of our customers and provide the level of service they have come to expect from us.

Yes.  Total Gas and Power has agreed to honour all contracts including terms, products and prices.  If you currently have a renewable energy product, this will remain the same with Total Gas and Power.

Total Gas and Power is well placed to offer you a seamless continuation of the great service you receive from us. We have agreed to make the transfer process as straight-forward as possible with no need for any intervention from yourself.  Please be assured that your contract will remain in force until the renewal date and all terms and conditions, including the price you are paying, will remain the same.

Yes. Your contract will move to Total Gas and Power without any change to the price or the terms and conditions.  The renewal date will also remain the same as will the termination notice period.

The agreement is subject to competition clearance so for now nothing changes and we can continue to support you and manage your accounts as usual including any renewals. If you chose to renew your contract with us this will transfer to Total Gas and Power with the same assurances for terms, conditions and prices.

For now nothing changes and you should continue to manage your account and any queries with us as you always have. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

Total Gas and Power is well placed to offer you a seamless continuation of the great service you receive from us. We have agreed to make the transfer process as straight-forward as possible with no need for any intervention from yourself.  Please be assured that your contract will remain in force until the renewal date and all terms and conditions, including the price you are paying, will remain the same.  Upon transferring, Total Gas and Power will contact you in order to set up new direct debits with them.  Total Gas and Power have a long heritage of supplying UK businesses with energy and have great reputation for service so we are comfortable they are well placed to maintain the service you have come to expect from Ørsted.

Total Gas and Power is committed to better energy. This means being a responsible supplier that offers renewable energy and enables customers to offset their carbon emissions. Total Gas and Power also supplies electric vehicle charging and solar PV solutions. They aim to become carbon net zero by 2050 across their worldwide operations.   

We will allow early termination in line with the customer contractual rights and will sleeve any volumes as long as there is a trading agreement and credit line with the incoming supplier.

We will write to you closer to the time to share with you how and when your account will transfer along with anything you need to do at the time. We will share the information Total Gas and Power needs to ensure they can honour the contract you signed with us including the length and price, that the transfer process occurs smoothly and that the service you receive from both of us is seamless.

Total Gas and Power have an experienced sales force and servicing team ready to help you at the time of transfer. Ørsted will remain your point of contact up until the transfer date. Total Gas and Power will be in touch closer to the time of transfer to advise you of your points of contacts.  Due to competition law, Total Gas and Power are not permitted to discuss your account with you until the transfer takes place.

You should continue to settle any invoices with Ørsted, we will produce a final invoice once the transfer has completed up to the transfer date and agreed meter readings which you will need to settle with us. From that date onwards your invoices will be issued by Total Gas and Power.

For now nothing changes and you should continue to manage your account and any queries with us. If it is necessary at the point of transfer we will ensure Total Gas and Power is aware of any open query or dispute and work with them to ensure this is also transferred over where they may also need to take action.

Total Gas and Power is well placed to offer you a seamless continuation of the great service you receive from us. We have agreed to make the transfer process as straight-forward as possible with no need for any intervention from yourself.  Please be assured that your contract will remain in force until the renewal date and all terms and conditions, including the price you are paying, will remain the same. Upon transferring, Total Gas and Power will contact you in order to set up new direct debits with them.  Total Gas and Power have a long heritage of supplying UK businesses with energy and have great reputation for service so we are comfortable they are well placed to maintain the service you have come to expect from Ørsted.

We will refund to you any security deposit held once the transfer to Total Gas and Power has completed and any final invoice has been settled.

Ørsted will invoice you for energy used up to the day of transfer and then Total Gas and Power will be responsible for your billing from that day onwards, in exactly the same way you would normally transfer from one supplier to another when you sign a new contract. Any final bill issued by us should be settled with us.

For now nothing changes and you should continue to manage your account and any queries with us. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

For now nothing changes and you should continue to manage your account and any queries with us. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

Reconciliation of industry charges and tariffs will be aligned with the transfer date so Ørsted will reconcile up to the transfer date and Total Gas and Power will reconcile for the period after that date. Where required Ørsted and Total Gas and Power will work together to reconcile a customer's account. You will not incur reconciliation charges or receive reconciliation credits for the same period more than once.

Reconciliation of industry charges and tariffs will be aligned with the transfer date so Ørsted will reconcile up to the transfer date and Total Gas and Power will reconcile for the period after that date. Where required Ørsted and Total Gas and Power will work together to reconcile a customer's account. You will not incur reconciliation charges or receive reconciliation credits for the same period more than once.

No, we will agree meter readings for the transfer with Total Gas and Power however any meter readings you provide us will be taken into account for the meter readings we agree.

For now nothing changes and you should continue to manage your account and any queries with us. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

For now nothing changes and you should continue to manage your account and any queries with us as normal including accessing the portal. Once we have received competition clearance for the agreement we will write to you again to tell you what to expect and the timescales for the transfer.

We will notify Total Gas and Power of your current payment method as part of the transfer however under current banking regulations we cannot transfer any direct debt mandates. In this situation Total Gas and Power will be aware that you normally pay by direct debit and will be in touch shortly after the move to set up a new direct debit payment with you.

Once the transfer is complete, Ørsted will invoice you up to the date of transfer to meter readings agreed with Total Gas and Power. Any credit on your account following this final invoice will be refunded by Ørsted.

If you have signed an agreement with Ørsted that does not commence until after the transfer has taken place then we will provide Total Gas and Power with your details and the terms of the contract (terms and conditions, length, price etc.) and they will honour those terms for the length of the original agreement.

No. There is absolutely no risk to the supply of energy to your property and no risk of interruption either. You will see no difference to the energy supplied to your property as a result of the move.

No. Ørsted will invoice you for energy used up to the day of transfer and then Total Gas and Power will be responsible for your billing from that day onwards, in exactly the same way you would normally transfer from one supplier to another when you sign a new contract.

Total Gas and Power have an experienced sales force and servicing team ready to help you at the time of transfer. Ørsted will remain your point of contact up until the transfer date. Total Gas and Power will be in touch closer to the time of transfer to advise you of your new points of contacts. Due to competition law, Total Gas and Power are not permitted to discuss your account with you until the transfer takes place.

No, we will arrange for your existing contractual documentation such as the contract, VAT & CCL forms and your LOA to be transferred over to Total Gas and Power as part of the process.