Contact us

Need to get in contact with someone? Here are some useful contact details

Reception (London Office)
  • London Office contact details

    5 Howick Place
    SW1P 1WG

    +44 (0) 20 7811 5200


Customer Service or Sales Team
  • Customer services
    Call us: 0800 056 8101
    Email us:
    Raise query via your online account
  • Sales
    Call us:  0800 056 8109

    If your business consumes over 2 GWh, call us on: 0800 056 8123

    Email us:

    Flexible price tender requests:
  • How to report energy theft
    Theft of electricity and gas costs UK energy consumers an estimated £400 million every year. It also presents a serious safety hazard, endangering the public, energy industry workers and the emergency services. Energy is usually stolen by interfering with electricity or gas meters, which can cause electrocution, fires and explosions. Energy theft is also increasingly associated with wider criminal activity.

    In September 2016, Crime stoppers launched the Energy Theft Tip Off Service (ETTOS). This service allows members of the public to report suspected energy theft anonymously, using a 24-hour telephone line or by completing an online form.

    To find out more, visit the ETTOS website: Stay Energy Safe

    If you are concerned about energy theft, you can also contact our Customer Service team on 0800 0568 101.
  • How to make a complaint
    The following guidelines are in place to make sure complaints are handled quickly and efficiently.

    Read more